Chatbots measured by what they solve.
Modern AI chatbots can resolve 70–85% of real queries when built right. Built wrong, they become a ticket deflection layer everyone hates. We build the first kind.
Resolution over deflection Integrated with your data Human escalation designed in
How a good chatbot actually works
A useful chatbot isn't a FAQ search engine. It's a conversational front-end that can query your catalog, look up order status in your ERP, read your product docs, and perform actions on behalf of the user.
That requires integration: with your product data (catalog / inventory), your customer data (CRM / orders), and your knowledge base (docs, help center). Without integration, a chatbot is just an expensive FAQ.
We build the integration layer as part of the chatbot — not as an afterthought.
How we build chatbots
Query inventory
Collect 100–200 real user queries. Cluster by intent.
Integrations
Connect to catalog, CRM, orders, docs. Clean up data schemas where needed.
Build + evaluate
Agent built and evaluated against a held-out set of queries.
Deploy + monitor
Live in your portal or Intercom/Zendesk. Dashboards for resolution rate and escalations.
Good fit for
Good fit
- B2B / B2B2C companies with 500+ monthly support tickets
- Structured data behind the scenes (catalog, orders, docs)
- Willing to let the bot take actions, not just answer questions
Not a good fit
- Purely consumer FAQ sites (simpler tools suffice)
- No structured backend data — the bot needs grounding
What a tuned chatbot typically delivers
without human intervention
typical multilingual deployment
from kickoff
What this looks like in the real world
Questions we hear all the time
Can it handle multiple languages?
Yes. Modern LLMs handle 20+ languages natively. Our typical deployments run 2–5 languages per bot.
How do you handle hallucinations?
Grounded generation (RAG over your data), structured output validation, and a hard rule: if unsure, escalate rather than guess.
Explore related topics
Let's see if we're the right fit.
30-minute call. We'll tell you honestly whether we can help — or if someone else is a better fit.
Or email us at contact@unlockmanagement.com