Customer service AI with hands, not just a mouth.
Resolving means taking action: checking an order status, updating a shipping address, re-sending an invoice. We build AI customer service that does those things — not just suggests them.
Takes actions, not just answers Multi-language Integrates with your CS stack
What a modern AI customer service setup looks like
First-gen AI customer service is a smarter FAQ: the user asks, the bot searches docs, returns text. It's incremental, at best.
Second-gen AI customer service has tools: it can query the order system, update customer records, trigger workflows. It actually resolves rather than deflecting. That's the only kind worth building in 2026.
We build the second kind. Every deployment includes integration with your order system, CRM and product docs — so the bot can answer "where's my order" without handing off to a human.
How we deploy
Query inventory
Review your last 1,000 tickets. Cluster by intent, resolvability and effort.
Integration scoping
Map which backends the bot needs to access: orders, catalog, docs, CRM.
Build in sandbox
Prototype in the real tools (Intercom / Zendesk / Front) with test queries.
Progressive rollout
Start with resolved-only intents (e.g. order status). Expand as accuracy is proven.
Good fit for
Good fit
- 500+ monthly tickets
- Integrated helpdesk (Intercom, Zendesk, Front, Freshdesk)
- Structured data behind the scenes (orders, accounts, etc.)
Not a good fit
- Very low ticket volume
- No structured data / no API access to order or CRM systems
What this looks like in the real world
Questions we hear all the time
Does this replace our support team?
No — it filters. Your team stops answering "where's my order" and gets more time for complex issues. Typical 40–60% reduction in ticket volume for L1 intents.
Which helpdesks do you integrate with?
Intercom, Zendesk, Front, Freshdesk, HelpScout, or custom.
Explore related topics
Let's see if we're the right fit.
30-minute call. We'll tell you honestly whether we can help — or if someone else is a better fit.
Or email us at contact@unlockmanagement.com